Support
Answers to the most common questions about VESTÍGIO. If yours is not here, write to us.
Contact us
Write to hidertanure@gmail.com
Support is run by a small team. We read every message and reply as soon as we can; we do not promise a fixed response time.
To report a problem, please include:
- device model and iOS version;
- app version (app Settings › About › Version);
- what you did, what you expected and what happened;
- a screenshot, if possible. Beta testers can also send feedback through TestFlight.
Frequently asked questions
How do I play?
Tap Enter the exhibition. The stimulus (a color, a sound, a duration or a shape) stays in view for a few seconds and disappears. Then rebuild it from memory and tap Reveal my trace to compare it with the original.
There is a new exhibition every day. The museum closes at midnight, in your device's time zone.
Why is the daily exhibition free?
Because the daily ritual is the heart of VESTÍGIO and should not depend on payment. Curator Pass is optional and unlocks unlimited archive practice (without it, 3 per week) and per-sense statistics.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone or iPad, open Settings › your name › Subscriptions › VESTÍGIO › Cancel Subscription. Cancel at least 24 hours before renewal to avoid being charged for the next period. Apple's instructions.
Deleting the app does not cancel the subscription.
How do I restore my purchase?
Open Curator Pass in the app and tap Restore purchases, using the same Apple ID you bought with. This also works on a new device.
How do I request a refund?
Payments are processed by Apple, and refunds are requested from Apple at reportaproblem.apple.com. We have no access to your payment details.
How do I delete my data?
Your data stays on your device. To delete it, open the app's Settings › Data › Erase my collection. Deleting the app also removes local data.
To turn off anonymous usage statistics, switch off Share anonymous usage in the app's Settings.
In this version the app does not sync with iCloud: a new device starts a new collection.
I can't hear the Resonance sound.
Check the device volume and whether your headphones are connected. In the app's Settings, use Calibrate headphones and volume. The other three rooms do not need sound.
How do I turn the daily reminder on or off?
In the app's Settings › Reminders › Daily reminder. If iOS blocks it, allow it in iOS Settings › Notifications › Vestígio. The reminder is local and does not use push.
Which accessibility features are available?
Colour-blind mode with patterns and labels in Matiz; Use start and stop in Pendulum; Fine adjustment in Geometry; Reduce motion; large text and VoiceOver support; optional haptics. Everything is in the app's Settings.
If something does not work well with the assistive technology you use, tell us: it is a priority.
How do I join the beta?
The beta is closed, by TestFlight invitation, and there is no public link yet. Write to support if you would like to take part.